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Candy Queen Terms and Conditions

Candy Queen Designs Terms and Conditions

Shopping with

•You can Order Products in the following ways:
•online via this website or 
•by telephoning 0779 144 3010;
•When you place an Order for a Product in any of the ways described above ("Order") you are offering to buy it for the price stated, subject to these Terms.
•When you place your Order online we will send you an email to confirm that we have received it and give you a dispatch date. If the Product is available and the details of the Order are correct, this email will be deemed an acceptance and will specify delivery details and confirm the price of the Products purchased. If the Product is not available we will also let you know by email.
•Candy Queen Designs may cancel any sale and not supply Products if it is reasonable to do so and may change or discontinue the availability of Products at any time at its sole discretion. If an Order is cancelled, any payment made for the Products will be refunded in full. This does not affect your Statutory Rights.
•All new Orders are deemed separate and each is treated individually.


•The price for each Product is shown on
•We always try to make sure that the prices on are accurate but errors may occur. If we discover an error in pricing of the Products in your Order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your Order at the correct price or cancelling it. (If we are unable to reach you we will treat the Order as cancelled). If an Order is cancelled, any payment made for the Products will be refunded in full.
•You will be notified of the delivery costs automatically before you submit your credit card details, based on the delivery address you specify.
•Prices are quoted on in UK pounds•


•You must pay for your Order before it is delivered and you can do so by credit card, debit card or cheque.
•If your delivery address is outside the UK and you Order online you must pay by credit card.

•Credit Card
•Orders may be processed online, or by telephone, using a credit or debit card (currently VISA, MasterCard, Delta and Switch/Solo). •If your delivery address is outside the UK and you order online you must pay by credit card.
•To ensure that shopping online is secure, your credit/debit card details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the Internet.
•Your credit card company may also do security checks to confirm it is you making the Order.

•Cheque •In the UK, you may pay by cheque if you wish.
•Please make cheques payable to and remember to include postage. Please also send us a covering letter detailing your Order, cheque guarantee card number, guaranteed amount, expiry date, contact details and delivery address.
• Gift Vouchers
•Gift vouchers must be redeemed online at or by phone within 1 year of purchase and cannot be used for Orders already placed.
•If the value of the Order exceeds the value of the gift voucher, the balance must be paid by credit or debit card.
•Unused balances will be held within the recipients voucher for the same period.
•Vouchers have a cash redemption value of 0.001p.
•If you have received a promotional gift voucher from, only one such Gift Voucher may be redeemed per purchase.
•Specific Terms and Conditions apply to the sale and use of

•We try to keep as up to date as possible but cannot guarantee that particular Product will always be available. If we can´t supply a Product you will not be charged for it and we will refund or re-credit your account with the amount debited by us.
•All offers are available while stocks last. If we are unable to supply a Product you have Ordered, we will notify you as soon as we can after receiving your Order. If this happens, you may cancel your Order and we will refund you the money you have paid for it.

• Candy Queen Designs only delivers to destinations inside UK.
•You will be notified of the delivery costs automatically before you submit your credit card details.
•If your Order is made online but you do not pay by credit card or gift voucher, or if you Order in any other way, please contact us for details of the delivery charges prior to Ordering.
• For Mainland UK addresses we offer Standard Delivery (1-3 days)
•Orders are despatched by Royal Mail (1st Class Business Post).
•We will make every effort to deliver within the time stated on but we will not be liable for any loss caused to you by late delivery.
•If the Products are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try and ensure that you receive your Order, as quickly as possible, or if you wish you may cancel your Order and we will refund the money you have paid. Please note that while items sent by Royal Mail usually arrive within 2-4 days, Royal Mail stipulate that only items still not delivered after 15 working days can be officially classified as lost.
•Please Order from with enough time to prevent any loss or disappointment resulting from the delivery time as cannot be responsible for this.
•This does not affect your statutory rights as a consumer.

Copyright and Trade Marks
• does not give you any right or interest in any copyright or intellectual property rights in any Product nor the right to copy them.
•The copyright in and the content of all the software, web site and pages relating to the web site is owned by, or licensed to, unless otherwise specified and may not be used, copied or altered without our express consent. 
•Copyright extends to the design, look and feel of, all photographs on it and its marketing materials.
•You may use for private and personal non-commercial use only - i.e. to view, copy and print portions of for the sole purpose of placing Orders. The materials on may not be used for any other purpose.
• and our logos are trade names or trade marks of candy queen designs and may not be used by anyone else without our express permission.

Privacy and Data Policy
• makes a commitment to protecting your privacy and promises only to use information collected about you in accordance with our Privacy Policy. We will never ever pass your details onto third parties. We will only use your details to contact you about your current Order. We will never send you unsolicited mail or emails. 

•We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible and these terms do not affect your statutory rights.
•We will try to attend to all returns as soon as practically possible.
•Please note that product returns are not able to be accepted in person at our office address.

"Please note that you (the buyer) are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it (this includes, in the context of a return, when the product is in transit back to the seller)."

Unwanted Products
•Our policy is to ensure that you are satisfied every time you place an Order with If you are unhappy with an item when you receive it or if you simply change your mind please return it to us within 30 days, with the despatch note, having taken reasonable care of it and in an unused state complete with packaging and all components, and we will refund you the price you paid for that product (excluding P&P).
•We will make the refund directly to the credit/charge card used to place the original order within 30 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you.
•You will only have to pay for the return postage of the Products.
•Certain products and services are excluded from this returns policy, these include Commissions.
•This does not affect your statutory rights.

Faulty Products
•We package our Products as well as possible to ensure they arrive in good condition. However, if a Product arrives damaged or with defects, or is not what you Ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the Product to us at the postal address below within 30 days of receipt.
•In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.
•For help with items later than 30 days after your initial purchase please email us for more information.
•This does not affect your Statutory Rights.

Returning Unwanted or Faulty Products
•Please contact us by telephone (on 0779 144 3010) or email (at to inform us of your wish to return Products.
• Pleasemake sure you get a ‘Proof Of Posting’ certificate from the Post Office when you return an item) and return to the return address that we give you over the phone or by email. Please don't send anything by recorded or Special Delivery, first or second class post is just fine.

•You will be responsible for the returned Products until they reach us.

•Unwanted Products - European Distance Selling Regulations (DSRs)

•By law, consumers in the European Union have the right to cancel a contract for the purchase of an item within seven working days of the day after receipt of the order.
•If you wish to cancel your order under the DSRs we ask you to please notify our Customer Service team quoting your name and order number:
•by email at; or
•by telephone on 0779 144 3010; or
•by post, please call or email for our returns address. 
We will then arrange for you to be refunded accordingly (if you have already received your Order it will need to be returned before a refund can be issued.
•Where you are cancelling your order within this cooling-off period we will refund the cost of the item and the cost of sending the item to you as follows:
•We will not refund the cost of gift-wrapping, your costs in returning the item to us and other services provided to you in connection with your purchase (eg. Express Delivery) UNLESS you are returning the item to us because of an error on our part (or because it is defective) under our 30-day Money-back Policy above.

Unwanted Products - Custom-made
•Due to the bespoke nature of Custom-made we are unable to offer our usual 30 Day Money Back Policy on these items, and due to their nature they are not subject to the right to cancel under the Distance Selling Regulations.

Candy Queen Designs Responsibilities
• Candy Queen Designs has tried to make the descriptions (including all pictures) of the Products as accurate as possible but you should check the dimensions stated on or contact us for exact sizes.
• Candy Queen Designs shall insure Ordered Products at their retail value whilst being delivered to you. Please check the delivered Products as soon as possible on receipt as we will not cover any subsequent loss or destruction.
• Candy Queen Designs will provide its services with reasonable skill and care but does not give any guarantees, warranties or representations in respect of any other person´s services.
•Because of the nature of the Internet Candy Queen Designs provides and maintains on an "as is", "as available" basis and makes no promise that use of will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.
•Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.
•Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law.
•You will be responsible for any breach of these terms by you and if you use in breach of these terms you will be liable to and will reimburse Candy Queen Designs for any loss or damage caused as a result.
•These terms above shall not limit any rights you might have as a consumer that may not be excluded under applicable law nor shall they exclude or limit candyqueendesigns’s liability for death or personal injury resulting from its negligence nor any fraudulent representation.
•Candy Queen Designs will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war or act of God.
•Please read the instructions, manuals and other user documentation that comes with your Products carefully. You are urged to use all Products safely and in accordance with the manufacturer´s guidelines.
•These terms do not affect your statutory rights as a consumer which are available to you.
•Subject as aforesaid, to the maximum extent permitted by law, Candy Queen Designs excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to Candy Queen Designs and Candy Queen Designs shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:
•any incorrect or inaccurate information on;
•any interruptions to or delays in updating ;
•the infringement by any person of any Intellectual Property Rights of any third party caused by their use of or any Product purchased through;
•any loss or damage resulting from your use or the inability to use the web site or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control;
•any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong;
•any amount or kind of loss or damage due to viruses or other malicious software that may infect a user´s computer equipment, software, data or other property caused by persons accessing, using or downloading, or from transmissions via emails or attachments received from or its licensees and affiliates;
•the availability, quality, content or nature of the other sites on the Internet that are owned and operated by third parties ("External Sites") to which link and web sites located on or through any External Site nor for any transactions involving External Sites (including as to ´cookies´, personal data, confidential information, or purchases of domain names or other services). You should contact the site administrator or webmaster for those External Sites if you have any concerns regarding such links, web site or transactions;
•all representations, warranties, conditions and other terms which but for this notice would have effect.

• candyqueendesigns may change or withdraw any part of, or may refuse you access to the web site at any time if we consider it necessary.
• candyqueendesigns may also terminate this Agreement and immediately remove, cancel or suspend access to and use of upon breach of any part of these Terms whatsoever.
•Termination shall be without prejudice to candyqueendesigns’s other rights.
• candyqueendesigns acts as principal on its own account and not as agent for you or any other person.
•If candyqueendesigns does not enforce any provision of this agreement such will not be considered a continuing waiver.
•In the event that any part of these Terms is held to be unenforceable, such part will at  candyqueendesign’s option be construed as far as possible to reflect the parties´ intentions and the remainder of the provisions will remain in full force and effect.
•These Terms constitute the full agreement between you and candyqueendesigns and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed.
•Since we are principally aiming at the UK market, we cannot guarantee that it accords with local laws of any other countries (though we will try to make sure it does).
•Use of candyqueendesigns and these terms are subject to the laws of England and the jurisdiction of the English Courts.

Contacting Us
•If you would like help when Ordering, information about a Product, a request for a Product or if you would just like to provide us with feedback on our service, please email us at
•You can also contact us:
•By post at Candy Queen Designs, Harpenden, Herts, AL5 (Please contact us for the full address)
•By telephoning 0779 144 3010 between the office hours of 9am and 5:30pm GMT.