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Candy Queen Designs Privacy Policy

In Summary:

The privacy of our customers is of upmost importance to us. Here at Candy Queen Designs we are committed to maintaining the trust and confidence of our customers who visit our website and buy our products. In particular, we want you to know that Candy Queen Designs will Never Ever share, sell, rent or trade your data or email address with other companies and businesses for marketing purposes.

Whilst we may use the information you give us online to contact you with regard to your Candy Queen Designs order we will not share any of your information with any third parties Ever. Like NEVER EVER, EVER, EVER.

Below you will find lots of detailed information about the types of data we collect, how we collect it, how we store your information, how we use your personal information, how long we store it for and how you can remove your data.

Effective from 25th May 2018 in line with GDPR

The following statement explains our policy regarding the personal information we collect about you.

Statement of Intent

Whenever you provide us with any personal information, we will treat that information in accordance with this policy. Candy Queen Designs will act in accordance with current legislation and aim to meet current Internet best practice.

Types of data and information we collect:

Website Cookies

Website cookies are small data files, on your computer or handheld device. By using and browsing the Candy Queen Designs website, you consent to cookies being used in accordance with our policy. This is standard practice for all websites.

If you do not consent, you must disable cookies or refrain from using the Candy Queen Designs website.

Cookies are essential for helping us deliver a high quality website and online shopping experience for our customers, and some collect information about browsing and buying behaviour. Please see our cookie policy page for more details.

Your Order Details

We store your name, your business name (if applicable), your email address, your billing address, your shipping address and your telephone number (if supplied).  We also keep details of all of your orders and payments.

Mailing Lists

As part of the registration process for our monthly e-newsletter, we collect personal information (your name and email address). We use that information to tell you about stuff you’ve asked us to tell you about. Candy Queen Designs will Not Ever share, sell, rent or trade your email address with other companies and businesses for marketing purposes.

How we collect information

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

How we store your information

Your data is stored on secure servers behind a firewall.

All direct payment gateways used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Use of Your Personal Information

When you supply any personal information to Candy Queen Designs we have legal obligations towards you in the way we deal with that data. We must collect the information fairly, that is, we must explain how we will use it and tell you if we want to pass the information on to anyone else. Any information you provide to Candy Queen Designs will only be used by Candy Queen Designs. It will never be supplied to anyone outside of without first obtaining your consent, unless we are obliged or required by law to disclose it. We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998.

Your data retention periods 

The length of time we hold your information for. We hold your information for two years to cover the guarantee period of our products. Your data is then automatically deleted. Please don’t hesitate to contact us if you would like your information removed from our systems (using the contact details below).

Access to Your Personal Information

You have the right to request a copy of the personal information that Candy Queen Designs holds about you and to have any inaccuracies corrected.

You are entitled to view, amend, or delete the personal information that we hold. Please don’t hesitate to email your request to our data protection officer: Karoline Mileham at info@candyqueendesigns.co.uk